I attended SxSW Interactive 2012 and was at it non-stop from 8am to 2am for 6 days and nights, attending a dozen odd panels, talks, key notes, meeting dozens of people from research, technology, innovation, agency, startups, media, accelerators, etc, and each night (thanks to beautiful Austin) I went out to a different place with a different group of people.
Rather than list each session, its content and presenters etc, I have decided to post some of my key headlines and learnings. I have done this so that I can get ‘something up’ [posted] quickly to share. In no particular order, here are some key headlines (learnings), with more to come once I regurgitate my notes.
1.0 – Do you litmus test things to confirm what you know?
After the first day of sessions I realised that I had spent a day or two creating a schedule of things that were more of a litmus test to confirm things that I already knew (or things that I could read about and pick up if I read someone’s notes etc), and so I trashed my schedule and branched out. For the rest of the SxSW I made an effort to pick things that would hopefully expand my knowledge domain, and provide long-term stimulus and inspiration for my year ahead.
(Ref: SxSW Scheduler with 2,000+ sessions over 6 days)
2.0 – Technology drives non-decision decisions
When we use technology in our every day lives, generally speaking we do not use it in a robot-esque manner. We use technology to enhance our life and our reptilian brains primarily drive us – i.e., these decisions we make when we use technology are usually based on primal human urges, versus decision making ‘because it makes sense’ in a similar way a robot would compute. I learned that we are more interested in the non-decision decision and I think this means that we need to make it easy for users to get additional benefits without having to make an extra decision/effort.
While this is something I have always known to be true (and it may seem stupidly obvious to you), I observed and noted that this is something that people in this industry seem to easily overlook when they think about how to develop a digital approach.
(Ref: general observation from own experience, listening and attending sessions, panels, talks etc)
3.0 – Little to no user research or traditional strategy
If it wasn’t for one person that I met at an agency networking drinks, who worked in research, I would have observed zero research and strategy lead discussions, initiatives, panels, talks, or advise, on how to research and develop consumer insight that could help develop a strategy for user centric solutions in the interactive space.
(Ref: own experience from listening and observing sessions, panels, talks etc, and one conversation with Kate Davids, Market Research Exec at FACE, NY)
4.0 – Start Up + Agency + Client = Model
Agency and Client do not really know how to engage start-ups to help drive their commercial agenda, and this leaves the start-up businesses to try and engage agencies and clients. This is a problem because start-ups generally have no idea how Agency or Client work and therefore they need help to pitch their Startup business to Agency and Client. I observed an opportunity for agencies to facilitate an outcome on behalf of the start-up and the client, and I have noted a stack of mechanisms that would help to commercialise the process and create a win-win for all parties. And I would be happy to share these with you if you want.
(Ref: Pitching Start Ups to Ad Agencies and Clients. Presenters: David Tisch, Managing Dir TechStars, John Laramie, CEO of ADstruc, and James Cooper Chief Creative Innovation Officer at JWT)
http://schedule.sxsw.com/2012/events/event_IAP11926
5.0 – Interface as the new brand experience
Thinking about the digital interface (or any interface) as the new brand experience, I observed a lack of confidence in Interface Designers to understand what is really required from a brand and its business. Interface Designers are typically untrained in traditional research, brand planning, strategy etc, and therefore creates a need for more resources in the process. In this environment where we need to consolidate and cross skill to create smarter efficiencies, I observed (from my own experience) that this presents an opportunity to ‘bridge the gap’ and cross skill from both sides – i.e., when I say both sides I refer to the polar opposite sides of ‘UX/UI/ID’ to ‘Research/Planners/Strategy’, and from ‘Research/Planners/Strategy’ to ‘UX/UI/ID’.
(Ref: Designing Tomorrow’s Digital/Physical Interfaces. Presenters: David Merrill, Pres/Co-Founder of Sifteo, Fabian Hemmert, PhD Candidate at Berlin University of the Arts, Leah Buechley Asst Professor of Media Arts & Sciences at MIT)
http://schedule.sxsw.com/2012/events/event_IAP9683
6.0 – Privacy backlash will awaken the social business
No-one really understands their privacy settings, and so we are likely to see a privacy backlash in the next 5 years. This is likely to result in more complexity, increases in searches for trust and truth, and media/brands will be driven to help deliver this trust and truth (in return for consumer attention). Consumer’s will be driven to own their own data, and when they do we will start to see more social businesses, social business models, which will allow consumers to create their own products.
In the arts we see consumer funded projects from Kickstarter who according to the LA times hand out more money than the NEA (ref: LA Times – “the crowd-sourcing fund-raising site Kickstarter projected that it would distribute $150 million in 2012. That’s just a shade more than the National Endowment for the Arts; the NEA will distribute $146 million.”). If this continues, then it is easy to image (as Bruce Sterling suggests) that “it won’t be long before geek art is our dominant means of popular expression“.
(Ref: What If?” brainstorm at PepsiCo Central, SXSW 2012. Guest host: Ryan Holmes, CEO of Hootsuite, and The Ultimate Bruce Sterling Talk)
http://storify.com/pepsico/what-if-the-big-data-trends-that-will-change-consu
7.0 – Bruce Sterling’s Prediction: Five stack domino
We have five stacks [vertically integrated social media] – Google, Facebook, Amazon, Apple and Microsoft. A stack is generally made up of: an operating system, PET mobile device, a market place, internal payment system, productivity software, idiosyncratic actions such as likes, posts, etc, and a business model (based on privacy and selling the users DNA).
People like the Stacks [because] the internet is scary now – so what’s the problem there? None of them offer any prosperity or security to their human participants, except for their shareholders. The internet has users. Stack people are livestock – ignorant of what’s going on, and moving from on stack to another.
The prediction: Stacks will die like MySpace, Yahoo!, and Nokia.
Additional quotes and bullet points from ‘The Ultimate Bruce Sterling Talk’ are available here at the Huffington Post.
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If you want, please let me know, and I will write a follow up post with more headlines and learnings from my time at SxSW Interactive 2012.




















